Customer Survey

Based on your experience with Propensio Finance, how likely are you to recommend us to a friend or colleague?

Overall, how satisfied are you with your recent experience with Propensio Finance?

Would you agree with the statement:
“I believe I received fair treatment from Propensio Finance.”

Would you agree with the statement:
“I believe the finance product from Propensio Finance represents good value.”

Is there anything Propensio Finance could have done better during this interaction?

Specific Questions

These additional questions have been hand picked for you to answer based on your specific circumstances.

Would you agree with the statement:
“The application process was clear and easy to complete.”

Would you agree with the statement:
“I received a timely decision.”

Would you agree with the statement:
“The onboarding process was clear and supportive.”

Would you agree with the statement:
“I understood the key details of my finance agreement with Propensio Finance. This included the APR%, total interest payable, and monthly repayment amount and method.”

Would you agree with the statement:
“Making repayments has been simple and convenient.”

Would you agree with the statement:
“The early settlement process was clear, fair, and easy.”

Would you agree with the statement:
“I felt supported when I first had difficulty making my repayments.”

Would you agree with the statement:
“The Propensio Finance representative treated me with courtesy and respect.”

Would you agree with the statement:
“The representative explained my options clearly and in a way I could understand.”

Would you agree with the statement:
“The representative seemed knowledgeable and able to help me.”

Would you agree with the statement:
“The representative explained the possible consequences of missing repayments.”

Would you agree with the statement:
“The support I received helped me get back on track.”

Would you agree with the statement:
“The Propensio Finance representative treated me with courtesy and respect.”

Would you agree with the statement:
“The representative explained my options clearly and in a way I could understand.”

Would you agree with the statement:
“The representative seemed knowledgeable and able to help me.”

Would you agree with the statement:
“The representative explained the possible consequences of missing repayments.”

Would you agree with the statement:
“I felt informed and treated fairly while Propensio Finance worked with me to resolve missed repayments.”

Would you agree with the statement:
“The Propensio Finance representative explained the possible consequences of missing repayments.”